Terms and Conditions.

1. Fees

1.1. We have 2h min booking. For long distance or flat price quotes, we need a deposit of 100£ (it’s non refundable). The remaining amount is then paid to the driver in cash or a bank transfer (invoice) at the end of the job. Drivers are responsible for the collection of the amount owed at the end of a job.
1.2. Alternatively, the entire cost of the job can be paid at the moment of the booking with nothing being due to the driver upon job completion.

2. Cancellation & refunding

 2.1. If you cancel your booking within 48 hours of the booking due to start you will not be refunded any amounts that have been paid. The money will be used as a cancellation fee, for long distance moves deposit is not refundable.
2.2. If you have multiple bookings in an attempt to abuse our website in any way, no refunds will be issued.
2.3 If you wish to postpone your booking, we retain the right to hold any money paid until you reschedule and the funds are applied to the future booking. If you eventually choose to cancel the booking, the cancellation policy above will apply.
2.4. In order to request a refund, please contact us by phone at 07854961615 or email [email protected]
2.5. Please be aware that it takes 5 to 10 business days for the payment gateway to transfer the funds into your bank account in case of a refund.

3. Liability insurance

Liability insurance is covering up to £1 000 000.

4. Goods in transit insurance

Goods in transit insurances are covering up to £10.000.

5. Customer’s responsibilities

5.1. It is entirely the customer’s responsibility to choose the correct van size.
5.2. It is the customer’s responsibility to reserve parking for the booked vehicle. If there is no parking available and the Driver receives a parking ticket it will be the customer’s responsibility to pay the fine at the end of the job.
5.3. It is the customer’s responsibility to ensure that all items can be moved from the old to the new property and they fit through the doors. Drivers are not qualified to remove any windows or to make new entrances to the properties.
5.4. It is the customer’s responsibility to dismantle items before Drivers arrival, unless this service has been requested. All our drivers carry basic tools, but you must announce upfront that you will need them to dismantle furniture.
5.5. It is the customer’s responsibility to fill the correct details of the move (including contact details). In case the customer doesn’t enter all move parameters correctly (like additional flight of stairs, additional stops, additional time), additional costs will be calculated by the driver (based on prices displayed in the booking details) and it will be paid in cash directly to the driver.
5.6. It is the customer’s responsibility to pack everything properly. Drivers does not take responsibility for damage caused by poor packing.
5.7. It is the customer’s responsibility to make sure all the required items are loaded in the van. Drivers does not take responsibility for items that are forgotten at the collection address.
5.8. If any delay is caused by the customer our Drivers reserve the right to charge the extra time that was spent waiting for the customer to be ready.
5.9 If the customer needs to travel in the van (considering the available seats), it is customer’s responsibility to let us know that they need to travel in the van.
5.10. If the customer wants to change the pick-up time to a confirmed booking we cannot guarantee availability so please contact us.
5.11. Staff abuse will not be tolerated. If Driver is forced to terminate an assignment because of abuse from a customer, the customer will still be charged in full.

6. Privacy

Your privacy is very important to us and we will not distribute your personal details.

7. Disputes

Any disputes with regards to the man and van removals jobs should be raised with Easy man&van to be fully investigated.

8. Confirmed bookings VAT

Confirmed bookings from Easy man&van are exclusive of VAT, we dont charge VAT.

9. Non-Payment

Upon non-payment to a Driver we reserve the right to register your details in various blacklists, to ban you from our website and to disclose your details to law enforcement authorities.

10. Equipment

All our vans carry trolleys, blankets, straps and basic tools.

11. Prohibited goods

Certain goods may not be transported due to their hazardous, dangerous or illegal nature (“Prohibited Goods”). If you are unsure of the legality of your goods, you must not book on our website.

12. Minimum charge

There is a 2 hour minimum charge on all bookings. However, you cannot book less hours than the trip’s duration, so in the case when the trip from collection point to delivery point takes for example 5 hours, then the minimum you can book is 5 hours. You must also take into consideration the time it takes to load and unload your items. In case you need more than you booked, we will charge every half hour thereafter at their respective half hourly rates . No time will be refunded from the booked hours if unused.

13. Congestion charge zone

If you are traveling within the congestion charge zone on a weekday (excluding national holidays) between 07:00 and 18:00 you must pay £11.50 to the Driver in cash at the end of the job.

14. Ultra Low Emission Zone (ULEZ)

If you are traveling within the Ultra Low Emission Zone you must pay £12.50 to the Driver in cash at the end of the job.

15. Toll road charges

If the trip is involving toll road charges, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.

16. Parking charges

If there are parking charges involved, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.

17. Ferry costs

If the trip involves the use of a ferry, you must pay the ferry costs yourself (including the return trip of the van).

18. Delays

If there are delays caused by circumstances out of our control (weather, traffic, etc), you will be contacted prior to your pick up time by us and updated with an estimated time of arrival. We do not take responsibility for any customer losses due to out of our control pick-up/delivery delays and we don’t offer partial refunds for delays that are out of our control.

19. Payments

All payments made to the Driver must be made in cash or by pre-arranged credit or debit card.

20. Losses or damage

Once the job is completed and payment is made we do not accept responsibility for damaged or lost property.

All claims must be reported at the time of occurrence.
We will not accept any claims after the payment has been made and the Easy Man and Van team has left the site.
Customer responsibility is to arranged extra insurance if required.